Privacy Policy

Effective date: August 2025

Welcome to METRO X. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect information from our users, including minors, in accordance with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Children's Online Privacy Protection Act (COPPA), the General Data Protection Regulation (GDPR) for EU residents, and applicable privacy laws in Canada (PIPEDA) and Australia (Privacy Act 1988).

1. Information we collect

We may collect the following types of information:

  • Personal Information: Name, email, password, location, and payment details.
  • Student / Child Information: Username, age, practice data, progress reports, competition entries.
  • Device Information: IP address, device ID, OS version, app usage data.
  • Audio and Tuning Data: Sound input for pitch detection and performance tracking.
  • Social Sharing Links: Public URLs submitted for social media promotions.

2. How we use your information

We use the information to:

  • Provide and improve our services
  • Enable AI-powered features (e.g., practice analysis, tuning feedback)
  • Manage accounts, payments, and subscriptions
  • Monitor competitions, reward systems, and referrals
  • Send updates, announcements, and customer support responses

3. Data sharing and disclosure

We do not sell your personal data. We may share data with:

  • Third-party service providers (e.g., payment processors, analytics platforms like Firebase or AdMob)
  • AdMob and analytics providers: We may share certain anonymized usage and device data with AdMob and analytics tools to improve user experience and deliver relevant advertising. Users may opt out of personalized advertising where legally required.
  • Legal authorities when required by law
  • Parents or guardians of underage users (for monitoring and compliance)

4. Children's privacy (COPPA compliance)

For users under 13:

  • We obtain verifiable parental consent before collecting personal information.
  • Parents can view, edit, or delete their child's account data anytime by contacting us at hello@metrox.app.

5. User rights

Under CCPA / CPRA, GDPR, PIPEDA (Canada), and other laws, you may:

  • Request access to your data
  • Request deletion of your data
  • Opt out of data tracking or personalized ads
  • Correct inaccurate information

To exercise these rights, email us at hello@metrox.app.

6. Data security

We use encryption, secure cloud storage, access controls, and automated AI monitoring to protect your data.

7. Cookies and tracking

We use cookies and similar technologies to enhance your experience, personalize content, and analyze usage. This includes cookies from Google AdMob and Firebase Analytics. You can manage your preferences in your device settings or through app-specific opt-out mechanisms where required.

8. International users (GDPR, PIPEDA, Australian Privacy Act)

If you are located in the EU/EEA, Canada, or Australia:

  • We only collect data with your consent
  • You may withdraw consent at any time
  • You have rights to access, correct, and delete your data under applicable local laws

9. Updates

We may update this Privacy Policy. You will be notified via the app or email. Continued use of METRO X after an update signifies your acceptance.

Contact us

For questions or requests, please email us at hello@metrox.app.